City of Seattle

At Magic Murals, our goal is to exceed your expectations with every mural you order from us. All Magic Murals are custom printed and inspected by our staff before being packaged for delivery. We take pride to ensure that your mural is in excellent condition before leaving our facility. Our wall murals are the highest quality available, and we stand behind our products. Not only do we want you to be completely satisfied with the quality of your new mural but also the level of service that you receive from us. If you have any questions or experience a problem with your order we want to know about it. Our knowledgeable and friendly team is ready to assist you.

If you receive an order and you are not 100% satisfied with the quality of your mural, feel free to e-mail us directly at help@magicmurals.com or contact us by phone at 1-877-448-7295 Monday - Friday, 9:00 am to 5:30 pm EST. We recommend that you first review our return policy for further information to familiarize yourself with the return process before contacting us.

We appreciate the opportunity to serve you!

MATERIAL COMPATIBILITY

We strive to help you choose the right material for your wall mural project. Our products are designed to work on ideally prepared surfaces, preferably smooth walls with a high-quality paint and primer. While we do offer materials compatible with varying wall surface types, some paints may inhibit adhesion of peel-and-stick products, and some wall textures may not provide enough surface area to stick; a combination of those two make it even trickier. There are endless combinations of wall paint and wall textures out there and we can’t test all of them. If you're unsure, we recommend ordering swatches of our materials to test adhesion prior to installation. If you believe your wall surface may be a problem, please consider our pasted products, UltraStik™ (pre-pasted) and ProStik™ (requires paste), for a more universally compatible installation or take the necessary steps to properly prepare your wall surface as described in detail below.

Modern Paint Formulations: Some modern wall paints can make self-adhesive (peel and stick) murals more challenging to install. Washable, durable, low-VOC and No-VOC paints may contain additives which can inhibit proper mural adhesion. Proper cleaning and dry time of the wall surface with a mixture of isopropyl alcohol (70%) and water (30%) MAY significantly improve the adhesion. However, we highly recommend preparing the surface in advance using a primer/sealer product like Zinsser® Gardz® by Rust-Oleum®, which can be found at most hardware stores. Use this clear coat sealant to cover the area where the mural will be applied to the wall surface. Wait at least 24 hours (preferably longer) before installing the mural. If applying to newly painted walls, wait 10-14 days before installation. Unpainted drywall, or walls with inferior paint applications, may be problematic and need attention before beginning your mural installation. Contact Us if you have questions.

Wall Textures: Many walls have been treated with an added decorative texture like orange peel, knockdown, stipple, etc. For these wall surface textures, it is crucial that they are properly prepared and the right mural material is chosen for peel and stick materials. If possible, consider smoothing out your wall texture with a skim-coating of drywall compound before priming and painting; this will give the ideal wall surface with few imperfections. If skim-coating is not an option, sand any rough areas and eliminate as many high spots and ridges as possible, and consider applying a primer/sealer product like Zinsser® Gardz® by Rust-Oleum®, which can be found at most hardware stores. Use this clear coat sealant to cover the area where the mural will be applied to the wall surface. Wait at least 24 hours (preferably longer) before installing the mural.

**We aim to address customer concerns such as these and provide suggestions for the best mural experience for our customers. Magic Murals cannot accept, refund or replace returned murals due to incompatible wall surfaces. Ultimately, it is the customer’s responsibility to install a mural according to its instructions and take the necessary steps to properly prepare the wall surface prior to installation.**

COMPARE OUR MATERIALS

Our materials feature a matte finish for extremely vibrant colors and reduced glare. All our mural materials and inks are fire tested and safe for families.

Learn more and compare application types about each of our materials, including special order materials available by request.

How long does it take to get my mural once I place the order?

We ship most murals within 2 to 3 business days of receiving the order. Once shipped, please allow 2 to 3 additional days for delivery to most locations in the U.S.

How large can you print a mural?

Our murals are available in almost any size you'd like but the standard sizes are small, medium and large. If you would like a custom sized mural with your own dimensions, just select the image, input your desired height and width, and then add it to your cart.

Will I be able to install my Magic Mural by myself?

Magic Murals are very easy to install when following our detailed step-by-step instructions. An installation sheet is included in the package when you receive it. The installation guides are also available to download from our website.

Do you have murals for exterior walls?

We have a wide variety of other specialty materials available and will be glad to recommend a material that meets your project requirements. Just contact us to discuss the details of your project.

Can you recommend an installer?

Sure, we can help you find someone who will. The Wallcovering Installers Association is an organization of wallcovering installers dedicated to superior craftsmanship in the hanging of every type of wallpaper. Locate an installer here.